Privacy Policy — My Memory Mailbox

This Privacy Policy describes how My Memory Mailbox (“My Memory Mailbox,” “we,” “us,” and “our”) collects, uses, and shares personal information when you use mymemorymailbox.com, join the waitlist or invite beta, receive messages from us, or use the My Memory Mailbox service (the “Service”).

The Service is text-first and is offered to adults. A parent or guardian opts in to receive prompts about their child, replies with memories, and may later have those memories made into a keepsake book. Email is a secondary way to reach you, including for the waitlist. Paid plans and checkout are not yet available; when they are, this policy covers them too. A texting companion named Memo sends and replies to messages. Memo is automated. The Service is not directed to children.

If you do not agree with this policy, do not use the Service or send us personal information. The Terms of Service and SMS Terms also apply.

Who the account belongs to

The account holder is the adult who signs up. You are the author of the memories and the owner of the account. Children do not create accounts, do not sign in, and are not asked to contact us. Information about a child reaches us because you choose to send it.

Information we collect

We collect the following categories of personal information:

Identifiers and contact details you give us, such as your name, email address, and, if you opt in to texts, your mobile phone number.
Memories and other content you submit, including the text of your replies, a child’s name, age, milestones, and other details you choose to share, and photographs or other media you send, including images sent by MMS.
Waitlist and beta records, such as the email address you submit and the page you submitted it from.
Order and payment information, when paid plans or printed keepsakes are offered. That can include a shipping address and a limited transaction record. A payment processor collects and processes payment-card data. We do not store full payment-card numbers on our own systems.
Technical and usage information needed to operate and protect the Service, such as IP address, device and browser type, general location inferred from an IP address, dates and times of visits, and pages viewed on the public website.
Communications you send us, including support requests and your choices to opt in or opt out.

We do not buy personal information, and we do not collect it from children. You can use the public website without giving us a phone number. You should not send us government identification numbers, financial account numbers, or other sensitive records unless you specifically intend for us to store them as part of a memory.

How we use information

We use personal information to:

Send the prompts you signed up for, by text and, where you have given an email address, by email.
Store, organize, and show you the memories you send, and export them when you ask.
Prepare, print, and ship keepsake books and gifts you order.
Operate the waitlist and invite beta, and tell you about access to the Service.
Process payments and keep records of transactions, when paid features are available.
Provide support, secure the Service, prevent abuse, and enforce our terms.
Understand, in aggregate, how the public website is used, and fix problems.
Comply with law and respond to lawful requests.

We do not use your memories, your children’s information, or your text messages for advertising, and we do not allow third parties to use them for their own marketing.

AI and automated processing

Memo, the texting companion, is an automated system. We use automated processing, including artificial intelligence, to draft prompts, understand the replies you send, and help prepare the keepsakes you ask us to make. That processing is how the Service is provided to you. Messages you receive may be automated or generated with AI. AI output can be incomplete or wrong, and you decide what to keep.

We do not authorize third-party AI providers to use your content to train or improve their general models, and we do not submit your content to them for that purpose. We do not use your content, or information about your children, to train models that are offered to anyone else, and we do not use it for advertising. If we ever proposed to use your content to train a model for a purpose beyond providing the Service to you, we would ask for your consent first and wait for it.

When we share information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, and we do not share it with other companies for their own marketing.

We share personal information with service providers that process it on our behalf, and only as needed for them to do that work. Those providers include hosting and infrastructure providers, an email-form provider for the waitlist, a messaging provider that delivers text messages, email delivery providers, providers that operate AI features, and, when those features are offered, a payment processor and print-fulfillment partners.

As of November 12, 2026, the public website is hosted with Cloudflare, waitlist emails are submitted to Formspree, and the public website uses Google Analytics, as described below. Text delivery, payments, printing, and AI features use service providers engaged for those functions. We will send you a current list of service providers on request.

We may also share information:

If you ask us to, or if you direct us to produce a book or gift for someone.
To comply with law, regulation, legal process, or a governmental request.
To protect the rights, property, and safety of you, us, or others, including to investigate abuse.
In connection with a merger, financing, or sale of the Service, in which case the recipient will be bound by this policy or we will give you notice.

Text messages and mobile information

If you opt in to texts, we use your mobile number to send the My Memory Mailbox program described in the SMS Terms, including prompts and related service messages. Message frequency varies, typically 1–3 messages per week. You can cancel at any time by replying STOP. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information with service providers that help us deliver the messages and support the Service, and those providers may use it only for that work. Text-messaging originator opt-in data and consent are not sold and are not shared with third parties for their own marketing.

Cookies and website analytics

The public website uses Google Analytics to measure visits, such as pages viewed, approximate location derived from IP address, and device or browser type. Google processes that technical information under its own terms. We do not send the contents of your memories, your text messages, your phone number, or your children’s stories to Google Analytics.

Our hosting provider may set cookies or similar technical data that are needed to deliver and secure the site. You can control cookies through your browser. Blocking cookies may affect how the site functions. We do not use advertising cookies, and we do not sell analytics data. We treat a browser opt-out preference signal as a request not to sell or share personal information for cross-context behavioral advertising. We do not sell personal information or use it that way, so the signal does not change the Service.

Children’s information

The Service is intended for parents and guardians. It is not directed to children under 13, and we do not knowingly collect personal information directly from anyone under 13. You must be at least 18 to use the Service.

You may choose to tell us about your child, including a name, an age, a story, or a photograph. You provide that information. Your child is not our customer and does not need an account. We use information you provide about a child only to operate the Service for you: to personalize prompts, to store the memories you send, and to produce the keepsakes you order. We do not use that information for advertising, and we do not sell it.

If you are a parent or guardian, you may request access to, a copy of, correction of, or deletion of the information you submitted about your child, using the contact details below. If we learn that we have collected personal information directly from a child under 13, we will delete it. If you believe a child has contacted us directly, email [email protected].

Retention

We keep personal information only as long as we need it for the purposes in this policy, including to provide the Service, complete an order, comply with law, resolve disputes, and enforce our terms. The schedule below is how we handle account content:

While your account is active, we keep the memories and contact details needed to send prompts and make your keepsakes.
If you cancel, prompts stop. Your memories stay available in a read-only state for 12 months so you can export them. We do not delete your content only because a payment failed.
After 12 months of inactivity, we send three reminders over 60 days to the contact details on the account. If the account is still inactive after those reminders, we delete the content.
If you ask us to delete, we delete the information within 30 days, including from active systems. Copies in backups are removed on the next rotation cycle. We may keep a limited record where the law requires it, such as a record of a transaction, a security log, or proof that we honored an opt-out.

Export and deletion requests

Your memories are yours. You may request an export of your content at any time while the account is active and during the read-only period after cancellation. You may also request that we delete your personal information, subject to the exceptions above. Email [email protected] from the address on the account, or tell us the phone number on the account, so we can verify the request. We will confirm and respond within the time the law requires, generally within 45 days.

Security

We use administrative, technical, and organizational safeguards appropriate to the information, including encryption in transit (HTTPS). Our infrastructure providers encrypt stored data at rest as part of their platforms. Access to memory content is limited to what is needed to operate the Service and produce a keepsake you requested. No method of transmission or storage is completely secure, and we cannot promise absolute security. If we are required by law to notify you of a breach of your personal information, we will do so.

Your U.S. state privacy rights

Residents of California, and of other states that give consumers privacy rights, may have some or all of the rights below. We apply this section to those requests. The rights available to you depend on your state and are subject to exceptions in the law.

Know and access. You may ask us to confirm whether we process your personal information and to provide a copy, including the categories we collect, the sources, the purposes, and the categories of recipients.
Correct. You may ask us to correct inaccurate personal information.
Delete. You may ask us to delete personal information, subject to legal exceptions.
Portability. You may ask for a portable copy of the information you provided, which for memories is the export described above.
Opt out of sale or sharing. We do not sell personal information, and we do not share it for cross-context behavioral advertising. You may still submit an opt-out request and we will honor it.
Limit use of sensitive personal information. Message contents you send us, and details you choose to share about a child, can be sensitive. We use them only to provide the Service you asked for. You may ask us to limit their use to that purpose. That is already how we use them.
Appeal. If we deny a request, you may appeal by replying to our decision with “Appeal” in the subject line. We will respond within the time your state’s law requires and explain how to contact your state attorney general if you disagree.
Non-discrimination. We will not deny the Service, charge a different price, or provide a different level of service because you exercised a privacy right.

California residents also have the right to know the categories of personal information collected in the preceding 12 months. Those categories are identifiers, customer content (including audio-visual information if you send a photo), commercial information when you make a purchase, internet or other electronic network activity on the public website, and professional or education information only if you include it in a memory. We do not collect precise geolocation, and we do not use personal information to make automated decisions that produce legal or similarly significant effects. We do not disclose personal information to third parties for their own direct marketing, so a California “Shine the Light” disclosure is not required.

You may use an authorized agent where your state allows it. We may require the agent to prove authorization, and we may ask you to verify your identity directly. We verify requests by matching the email address or phone number on the account, and we may ask for additional information if a request is sensitive. You may submit a request only for your own information, or for a child whose information you provided.

Where we process information

We operate the Service from the United States and direct it to people in the United States. If you use the Service from somewhere else, you understand that your information will be processed in the United States, where privacy laws may differ from the laws where you live. If a law outside the United States applies to you, contact us and we will honor the rights that law gives you.

Changes to this policy

We may update this policy. When we do, we will change the “Last updated” date above. If we make a material change, we will also post a notice on the site or email the address on your account. The updated policy applies to information we already hold and to information we collect after the update. If you do not agree, you may ask us to delete your information and stop using the Service.

Contact us

My Memory Mailbox
Privacy requests: [email protected]
Other questions: [email protected]
Website: https://mymemorymailbox.com