SMS Terms & Conditions

These SMS Terms & Conditions (the “SMS Terms”) govern the My Memory Mailbox text-message program (the “Program”). The Program is offered by My Memory Mailbox. By providing your mobile number and opting in, you agree to these SMS Terms, our Privacy Policy, and our Terms of Service. If these SMS Terms conflict with the Terms of Service on a question about text messages, these SMS Terms control.

What we text you

My Memory Mailbox sends recurring text messages to parents and guardians who opt in. The messages are prompts inviting you to reply with a memory about your child, replies from Memo (our texting companion), and related service messages, such as a confirmation that you opted in or out or a notice about a keepsake you ordered. You reply with your memories. We store those replies and may later compile them into a keepsake book.

Messages may be automated or generated with artificial intelligence, including messages from Memo. Memo is not a person. Message content can be incomplete or imperfect, and you choose what to keep.

Message frequency

Message frequency varies, typically 1–3 messages per week. Frequency can differ from week to week, and a service message (for example, a one-time confirmation after you reply STOP or HELP) may arrive in addition to a prompt. We will tell you if the typical frequency changes in a material way.

Message and data rates

Msg & data rates may apply. Message and data rates may apply. Your carrier sets those rates, and you are responsible for them.

How you opt in

Consent to receive texts is optional and must be affirmative. You opt in by providing your mobile number and taking a separate step that shows you agree to receive recurring automated text messages from My Memory Mailbox at that number, such as checking an unchecked consent box or replying to a confirmation request. Agreement to the website Terms of Service alone is not consent to texts. We record the consent with the number you provide.

• Consent to receive text messages is not a condition of purchasing any goods or services, and it is not a condition of joining the waitlist.
• You must be at least 18 years old, and you must be the account holder or an authorized user of the mobile number you provide.
• The Program is offered for U.S. mobile numbers and is intended to work with major U.S. wireless carriers. Carrier support can change.
• If your number changes, update it with us or reply STOP from the old number.

Help

For help, reply HELP to any Program message. You can also email [email protected]. A HELP reply returns support information, including how to reach us and how to cancel. We also honor INFO.

How to cancel

To stop Program texts, reply STOP to any message from the Program. You will receive a single confirmation, and we will stop sending Program texts to that number. We honor the following keywords:

Reply	What it does
STOP	Cancels Program messages to your number. Also honored: STOPALL, END, CANCEL, UNSUBSCRIBE, and QUIT.
START or UNSTOP	Opts that number back in after a STOP.
HELP	Sends support information and how to reach us. Also honored: INFO.

After you reply STOP, you may receive one final confirmation and no further Program messages. You can opt in again later. Stopping texts does not delete memories you already sent. To delete those, use the request process in the Privacy Policy.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and is not guaranteed.

Privacy

We use your mobile number to operate the Program. How we handle that number, your replies, and other personal information is described in our Privacy Policy: https://mymemorymailbox.com/privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing. Service providers that deliver messages may receive the number only to perform that service for us.

Changes to these SMS Terms

We may update these SMS Terms. We will change the “Last updated” date above. If a change is material, we will also post a notice on the site or send a message to the number enrolled in the Program. If you continue in the Program after the update, the updated SMS Terms apply. You may reply STOP at any time if you do not agree.

Contact

My Memory Mailbox
[email protected]
Privacy Policy · Terms of Service